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Refund/Return Policy

We stand by the quality of all our products and your satisfaction is top priority. If you aren’t satisfied with your purchase, just send it back for a store credit  

Tea preferences are personal and everyone's taste is different. If you are trying a new tea for the first time we suggest you start with a smaller quantity. We also recommend you try adjusting the steep time or water temperature before you return your tea. Sometimes, it makes all the difference. 

To return your purchase, please ship it back to us within 30 days of your purchase to the address below. Please include a copy of your invoice and or a note explaining the reason for the return. 

The Tea Time Shop 
420 S Riverside Ave., #147
Croton-on-Hudson, NY 10520


When your return is received we will notify you and issue a store credit. 

*Please note: shipping charges are non-refundable unless we are responsible for the return. If you are returning tea, please ship it in a box and not a padded envelope to better protect the tea during the shipping process.